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The survey offers an insight into the experiences of patients, and we use this information in the assessment of NHS trusts. The questions in the survey cover the issues that patients consider to be important in their care.

Main Topics/Subject Category
Health services and medical care, accidents and injuries
England, age, ambulance services, cleaning, clinical protocols, clinical tests and measurements, educational background, ethnic groups, gender, health, health advice, health consultations, health professionals, health services, hospital services, information needs, interpersonal trust, languages, lavatories, medical care, medical diagnosis, pain, patients, right to privacy, time, transport
Identifier Variables
HA, NHS acute trusts
Economic/Subject Categories
Quality measure, Proxies
Area of Health System
Secondary care
Data Available
Socio-economic, Demographic
Data collecting organization (s)
Picker Institute Europe
Data Type
Survey (cross-sectional)
Coverage (date of field work)
2003, 2004
Unit of Analysis

2003 survey: 59,155 adult patients. 2004 survey: 55,339 adult patients (aged 16 years and over) who attended a main accident and emergency department (excluding minor injuries units and medical or surgical admissions units) in England

ESDS, UK Data Archive
Conditions of Access
Free registration access
Guarisco JS and Bavin SA. Validating the primary provider theory in emergency medicine. Leadeship in Health Services 2008; 21(2): 120-130