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Survey focuses on patients' experiences in Primary Care Trusts (PCTs), and in outpatient and accident and emergency departments in Acute Trusts. The surveys cover issues that affect the quality of care that patients receive and have been identified by patients as important to them.

Main Topics/Subject Category
Length of time patient waited for hospital outpatient appointment, general cleanliness of the department and toilet facilities, time spent with doctor, trust and confidence in doctor, information needs of the patient and health care advice provided etc.
England, age, appointments, cleaning, clinical tests and measurements, educational background, english (language), ethnic groups, gender, health, health advice, health consultations, health professionals, health services, hospital outpatient services, information needs, interpersonal trust, lavatories, medical care, medicinal drugs, physicians, time
Identifier Variables
HA, NHS acute trusts
Economic/Subject Categories
Quality measure, Proxies
Area of Health System
Secondary care
Data Available
Socio-economic, Demographic
Data collecting organization (s)
Picker Institute Europe
Data Type
Survey (cross-sectional)
Coverage (date of field work)
2003, 2004
Unit of Analysis

2003 survey: 90,552. 2004 survey: 84,280 adult patients (aged 16 years and over) who attended an outpatient appointment (excluding maternity or psychiatric clinics)

ESDS, UK Data Archive
Conditions of Access
Free registration access