Cookies on this website
We use cookies to ensure that we give you the best experience on our website. If you click 'Continue' we'll assume that you are happy to receive all cookies and you won't see this message again. Click 'Find out more' for information on how to change your cookie settings.
Abstract

This survey was designed to provide actionable feedback to each participating trust on patients' views of the ambulance care they had received in England. The survey covered only emergency ('999') and urgent calls attended by ambulance NHS trusts. It includes both patients who were taken by the ambulance crew to hospital, and those who were attended to but not taken to hospital.

Main Topics/Subject Category
Details of the incident, response to the telephone call, ambulance crew staff, courtesy and helpfulness of staff, advice and treatment given by staff, and respondent demographic details
Variables
See study questionnaire for variable list at: http://www.data-archive.ac.uk/[…]/5164%5Cmrdoc%5Cpdf%5C5164userguide.pdf
Keywords
England, age, ambulance services, cleaning, clinical protocols, clinical tests and measurements, emotional states, ethnic groups, families, friends, gender, health, health advice, health consultations, health professionals, health services, hospital services, information needs, interpersonal trust, medical care, medical diagnosis, medical history, pain, paramedical personnel, patients, right to privacy, social support, transport
Identifier Variables
PCT, NHS trust
Economic/Subject Categories
Quality measure, Proxies
Area of Health System
Secondary care
Data Available
Socio-economic, Demographic
Data collecting organization (s)
Picker Institute Europe and Healthcare Commission
Data Type
Survey (cross-sectional)
National/Regional
National
Coverage (date of field work)
2004
Unit of Analysis
Individual
Sample

12,282 adult patients who were taken by an ambulance crew to hospital, and those who were attended to but not taken to hospital, in England

Availability
ESDS Access and Preservation, UK Data Archive
Conditions of Access
Free registration access
Link
http://www.esds.ac.uk/[…]/snDescription.asp?sn=5164&key=ambulance
Contact
caroline.powell@pickereurope.ac.uk
Publications
Chambers JA and Guly HR. The need for better pre-hospital analgesia. Archives of Emergency Medicine 1993; 10: 187-192