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The National Health Service (NHS) programme of patient surveys began in 2003, and was conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On the 1st April 2009, the Care Quality Commission was formed which replaced the Healthcare Commission. The surveys cover issues that affect the quality of care that patients receive and have been identified by patients as important to them.

Main Topics/Subject Category
Contact with general practitioners, courtesy of and confidence in medical and other staff, cleanliness of surgery/health centre, medical consultations, medicines and treatment prescribed and whether enough information and guidance was provided, hospital and specialist referrals
See study questionnaire at:[…]/5166%5Cmrdoc%5Cpdf%5C5166userguide.pdf
England, age, choice, cleaning, clinical tests and measurements, decision making, dental care, dentists, drug side-effects, educational background, ethnic groups, gender, general practitioners, health, health advice, health consultations, health professionals, health services, hospital outpatient services, immunization, information, information needs, interpersonal trust, medical care, medical centres, medicinal drugs, pain, patients, smoking, smoking cessation, time
Identifier Variables
PCT, NHS trust, HA
Economic/Subject Categories
Quality measure, Proxies
Area of Health System
Primary care
Data Available
Risk behaviours, Demographic
Data collecting organization (s)
Picker Institute Europe
Data Type
Survey (cross-sectional)
Coverage (date of field work)
Unit of Analysis

122,113 adults registered with a general practitioner within PCTs in England during 2004

ESDS, UK Data Archive
Conditions of Access
Free registration access
Commission for Healthcare Audit and Inspection. Variations in the experience of patients using the NHS services in England. Analysis of the Healthcare Commission's 2004/2005 surveys of patients. November 2006