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The National Health Service (NHS) programme of patient surveys began in 2003, and was conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On the 1st April 2009, the Care Quality Commission was formed which replaced the Healthcare Commission. The surveys focus on patients' experiences in Primary Care Trusts (PCTs), and in outpatient and accident and emergency departments in Acute Trusts.

Main Topics/Subject Category
Visits to local health centres/general practitioners in last 12 months, waiting time for appointments, time spent with doctor, other health professionals or pharmacists seen, referrals to hospitals or specialists, clinical tests, medical treatments and health advice received, trust in doctors
England, age, alcohol consumption, birth control methods, care of dependants, children, choice, cleaning, clinical tests and measurements, debilitative illness, decision making, dentists, diet and nutrition, exercise, eyesight tests, gender, general practitioners, health, health advice, health consultations, health professionals, health services, hearing tests, hospital outpatient services, immunization, information, information needs, interpersonal trust, languages, medical care, medical centres, medicinal drugs, pain, patients, pharmacists, public information, sexual health, smoking, smoking cessation, telephone help lines, time
Identifier Variables
Economic/Subject Categories
Quality measure, Proxies
Area of Health System
Primary care
Data Available
Risk behaviours
Data collecting organization (s)
Picker Institute Europe
Data Type
Survey (cross-sectional)
Coverage (date of field work)
2003, 2004, 2005
Unit of Analysis

Adults who were registered with a general practitioner (GP) practice within the PCT. 2003 survey: 123,833 cases. 2004 survey: 122,113 cases. 2005 survey: 116,939 cases

ESDS, UK Data Archive
Conditions of Access
Free registration access
Twigg L, et al. Smoking cessation in England: Intentionality, anticipated ease of quitting and advice provision. Soc Sci & Med, 2009; 68: 610–619